Shipping Policy
Shipping Rates
West Malaysia: Flat rate of RM7.00.
Complimentary Shipping: Enjoy Free Shipping on all orders totaling RM300 and above.
⚠️ Important Shipping Restriction: We are only able to fulfill and ship orders within West Malaysia. We do not ship to East Malaysia. If an order is mistakenly placed with an East Malaysia shipping address, our system will cancel the order and process a full refund to your original payment method.
Delivery ETA
West Malaysia: 3 – 5 business days.
Note: Delivery times may vary during peak seasons or public holidays.
Order Processing
Processing Time: Please allow 2 – 3 business days for us to prepare and pack your order after payment confirmation.
Tracking: Log in to your account with your username to track your shipping status.
Important Notes
Address Accuracy: Please ensure your shipping address and contact number are correct at checkout. We are not responsible for delays or returned parcels caused by incorrect address details.
Urgent Requests: If you require urgent delivery, kindly reach out to us before placing your order at hello@reneelabo.com. We will do our best to accommodate your request, though additional charges may apply.