FAQs
Informed Answers for Your Skincare Concerns
Product FAQs
Are Renée Labo products safe for sensitive skin?
Yes. We prioritise gentle, plant-based ingredients designed for skin comfort. However, as individual sensitivities vary, we always recommend performing a patch test before regular use.
Do your balms or skincare contain synthetic fragrances?
No. We are committed to natural formulations. All our scents are derived exclusively from pure essential oils and botanical extracts.
Can your balms be used on children?
Our balms are primarily formulated for adult skin. For children under 5, please consult with us prior to use, as young skin is more delicate and requires lower essential oil concentrations.
Are your products vegan?
All skincare and haircare are vegan. Please note that our balms contain ethically sourced beeswax.
How long do the products last once opened?
For optimal freshness, we recommend using them within 6–12 months of opening. Store in a cool, dry place away from direct sunlight to maintain their efficacy.
Shipping & Returns FAQs
Where do you ship?
We currently deliver to West Malaysia only.
How long will delivery take?
We take 2–3 working days to process and prepare your order. Once dispatched, delivery typically takes 3–5 working days.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location. We offer complimentary shipping for all orders above RM300.
What is your return policy?
To ensure product integrity, we cannot accept returns unless the item is incorrect, damaged, or defective. Please report any issues within 7 days of delivery for a prompt resolution.
How can I track my order?
Log in to your account with your username to track your shipping status.