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Privacy Policy
At Renée Labo, we respect and protect your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Data Collection and Usage
We collect information to provide you with a seamless shopping experience and safe, effective formulations.
What We Collect :
- Identity & Contact Data: Name, email address, phone number, and billing/shipping address when you place an order or register an account.
- Health & Formulation Data (For Custom Services): If you engage our Custom Compounding service, we may collect specific details regarding your skin type, allergies, sensitivities, and relevant health history. This is strictly to ensure your custom formula is safe and effective for you.
- Payment Information: Credit card details or banking information, which are processed securely through our encrypted third-party payment providers. We do not store your full credit card details on our servers.
- Usage Data: Information on how you use our website (such as browsing behavior and preferences) to help us improve your user experience.
How We Use It
- To process and fulfill your orders efficiently.
- To formulate, blend, and verify the safety of your custom skincare products.
- To communicate with you regarding order updates, consultation follow-ups, or promotions (only if you have opted in).
- To improve our product offerings, services, and website functionality based on customer feedback and trends.
2. Third-Party Sharing Policy
We respect your privacy and strictly do not sell, rent, or trade your personal information to outside parties for marketing purposes. We may share your data only with trusted third-party service providers essential to our operations:
- Logistics & Delivery Partners: To ensure your parcel is delivered to the correct address.
- Payment Gateways: To process secure transactions without storing your sensitive financial data on our servers.
- IT & Analytics Providers: To maintain website security, host our platform, and analyse site performance to improve your experience.
- Legal Compliance: We may disclose information if required by law or to protect the rights and safety of Renée Labo, our clients, or others.
Our Commitment: All third-party service providers are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.
3. Client Rights
In accordance with the PDPA (Malaysia) and applicable laws, you retain full rights over your personal data. You are entitled to:
- Logistics & Delivery Partners: To ensure your parcel is delivered to the correct address.
- Payment Gateways: To process secure transactions without storing your sensitive financial data on our servers.
- IT & Analytics Providers: To maintain website security, host our platform, and analyse site performance to improve your experience.
- Legal Compliance: We may disclose information if required by law or to protect the rights and safety of Renée Labo, our clients, or others.
How to Exercise Your Rights: To make a request regarding your personal data, please contact us directly at hello@reneelabo.com. We will respond to your request within a reasonable timeframe.
4. Security Measures
We take the security of your personal information seriously and implement robust technical and organisational measures to protect it.
- Data Encryption: Our website utilises industry-standard Secure Socket Layer (SSL) technology to encrypt sensitive data (such as payment details and personal information) during transmission, ensuring it remains private and secure.
- Restricted Access: Access to your personal data, particularly health and formulation records is strictly limited to authorised personnel who require it to fulfill your orders or provide consultation services.
- Secure Storage: Your digital records are stored on secure servers protected by firewalls and subject to regular security reviews.
- Compliance: We continually review and update our security practices to ensure compliance with the Personal Data Protection Act (PDPA) and relevant industry standards.
Note: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee its absolute security.